BMC Remedy Developer

Key Responsibilities

Workflow Development

Create and modify custom Remedy core objects, including Forms, Active Links, Filters, Escalations, and Guides, using Remedy Developer Studio.

Develop and maintain workflows to automate IT service management and operational processes.

Customize Remedy applications based on business and operational requirements.

ITSM & CMDB

Configure and support on-premise Remedy ITSM modules, including:

• Incident Management
• Change Management
• Asset Management
• Service Request Management

Configure and maintain Atrium CMDB.

Ensure workflows and configurations align with ITSM processes and organizational requirements.

Integrations

Build and maintain data exchanges between Remedy and external corporate systems.

Develop and support integrations using REST and SOAP API Web Services.

Troubleshoot integration issues and ensure reliable data synchronization between systems.

Troubleshooting & Performance Optimization

Analyze Remedy server and application logs, including:

• arerror.log
• Filter logs
• API logs

Troubleshoot workflow, integration, and application issues.

Identify and resolve performance bottlenecks.

Optimize database queries and Remedy configurations to improve system performance and reliability.