Customer Success Engineer (SaaS) | Pune Onsite

What you'll do

Onboard new brands: WhatsApp Business API setup, Meta verification and message templates, Shopify and other integrations, their first automations and their AI agent

Own the relationship with your accounts on calls, WhatsApp and email, and review with them regularly what's working and what isn't

Debug customer issues end to end: read the logs, check API responses and webhooks, reproduce the problem, then fix it or give engineering a bug report they can act on

Build what a customer needs on top of the product: API and webhook integrations, small scripts, data imports, custom flows

Notice early when an account is at risk, and when one is ready to do more with us

Bring patterns back to the product team: repeat issues, missing features, rough edges in onboarding

Write the docs and playbooks that help the next customer go live faster

What we're looking for

A software engineer by training: B.E. or B.Tech in computer science or IT, MCA, or real hands-on coding experience

2 or more years in a customer-facing technical role at a software company: technical support, application support, implementation, solutions or customer success engineering

You can read code and write some: JavaScript or Python scripts, REST APIs, JSON, webhooks, SQL or MongoDB queries

You debug methodically and can explain what broke to a non-technical founder in plain words

Clear spoken and written English, comfortable on calls with founders and operations teams

You follow through. When a customer is waiting on something, they hear from you before they have to ask

A major plus

Hands-on time with the WhatsApp Business API, Meta Business Manager or a messaging platform such as Gupshup, Twilio, Wati or Interakt

Shopify: the admin, apps, webhooks and how D2C brands run their stores

Helpdesk and CRM tools such as Freshdesk, Zendesk, Gorgias or HubSpot

You've set up or tuned an LLM-based product: prompts, knowledge bases, AI agents

A stint as a developer before you moved into support or implementation

How success is measured

New customers go live quickly and actually use what they bought

The accounts you own renew and grow

Problems get fixed at the root, so the same issue doesn't come back

Engineering can act on your bug reports without a follow-up call

The pace

This is a high-intensity, high-performance role. Our customers move fast, the targets are clear and you own the outcome. If that sounds good to you, you'll fit in well here.

Why join BotSpace

You'll sit between our customers and our engineering team and work closely with the founders. You'll see how hundreds of brands use the product day to day, and what you learn goes straight into what we build next.

How to apply

Apply on our careers site. It takes about twenty minutes: a short form with your resume and LinkedIn, then 4 quick questions with our hiring assistant. We read every application and reply within a week.