Engineer - Global Customer Service Operations

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

To support customers for the daily down calls, service degradation cases, and service requests.

Perform First level troubleshooting followed by timely updates to the customer within the prescribed turnaround time.

Follow up with TCL internal teams for resolution & support.

Follow up with the customer for customer-end dependency cases.

Follow up with customers to clear permission issues for last-mile migration.

Escalation within internal teams for timely restoration of customer services.

Escalation within customer teams for timely restoration of customer services.

Use of internal tools for troubleshooting the issues.

Good communications skills.

Basic knowledge of IP and transmission network