Software Engineer - Customer support

Responsibilities

Become an expert in the C3 AI platform, C3 AI Tools, and C3 AI applications to enable and assist C3 AI customers to build their own applications.

Perform debugging, troubleshooting, modifications and unit testing of applications and

Assess and prioritize customer product change requests and validate in advance of customer

The Forward Deployed Engineer must be able to research problems thoroughly and clearly characterize customer and partner reported issues.

Contribute to the evolution of the C3 AI customer support organization with industry best practices and tools to support improving customer support experiences.

Demonstrate a consistently high level of professionalism and courteousness in all customer, partner and internal

Work professionally with Products, Engineering and Customer Services teams to implement, validate and, where necessary, document solutions.

Qualifications

Bachelor’s degree required; advanced degree

2+ years of experience (6+ for a Senior Engineer) in software application

Software product support

JavaScript and Python

Proficient with test automation

Proven experience in cross-organizational

Proven ability to work effectively in a dynamic, fast-paced

Preferred Qualifications

Experience supporting or deploying enterprise-scale applications in production.

Experience working in a customer-facing technical role (support, forward-deployed, or solutions/services engineering).

Experience administering support and issue-tracking tooling such as Zendesk and Jira, including triggers, automations, and workflow configuration.

C3 AI provides a competitive compensation package and excellent benefits

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C3 AI is proud to be an Equal Opportunity and Affirmative Action Employer. We do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status.